Pre-Insights Report

To support the Division of Student Life’s Strategic Planning Process, the Innovation Hub is investigating how students seek support for their challenges and how they understand and navigate the university’s services. In addition, we are rethinking how students can become active participants in the design of programs intended to support their experiences
on campus. While this project will involve the collection of new data, existing Innovation Hub data already has much to say about student experiences with help seeing and engagement with university services. The data, collected from previous empathy-based interviews and design research events since 2016, illuminates how students make decisions on whether
to access services, the barriers they experience, and what they think and feel at every step in the process. The insights suggest that the decision to access help is multi-factorial and contains many potential barriers; thus, this report suggests areas to investigate as we collect new student stories.